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SHIPPING POLICY

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At D. Schafer, we are committed to providing a seamless and tailored shopping experience, ensuring that your exclusive, custom-designed pieces are delivered promptly and securely. Please review our shipping policies for more information on delivery methods, timelines, and applicable charges.

 

Product Availability & Order Processing

All products are subject to availability. Since D. Schafer specializes in unique, exclusive, and custom-made pieces, each order is handled individually to provide our customers with high-quality craftsmanship.

  • Stock Items: For items available in stock, we aim to ship within 5-10 business days from the date of order placement.

  • Custom-Made Items: If an item is not in stock, it will be produced upon order. Production times vary based on the complexity and craftsmanship required:

    • Standard items: 10-15 business days for production.

    • Items with intensive manual labor: Up to 30 business days for production.

We will keep you informed throughout the production and shipping process to ensure transparency and timely updates.

 

Shipping Methods & Carriers

All purchases from D. Schafer are shipped via DHL or USPS, depending on the destination and shipping method selected. For security reasons, all orders will require a signature upon delivery, unless the customer requests an alternate arrangement through DHL.

  • Delivery to P.O. Boxes/APO/FPO Addresses: Please note that we do not ship to P.O. boxes or APO/FPO addresses not supported by DHL.

Delivery times may vary depending on the shipping location. Orders are processed Monday through Friday, excluding holidays, and you should account for 1-2 business days of processing time in addition to the shipping timeline.

 

Shipping Options

1. Standard Shipping:

  • Delivery within 5-10 business days for in-stock items.

  • Shipping costs are calculated based on the weight of the product and the shipping destination.

  • For deliveries within Central America, there is an additional surcharge of approximately $35.00.

2. Express Shipping:

  • Delivery within 3-5 business days, provided the item is in stock.

 

International Shipping

For international orders, delivery times and costs will vary based on the destination. Please allow additional time for customs processing and unforeseen delays. D. Schafer is not responsible for any customs duties, taxes, or fees incurred for international shipments; these charges must be borne by the recipient.

Once your order is shipped, you will receive an email with your tracking number to monitor the delivery status.

 

Customs, Duties & Taxes

Please be aware that international shipments may be subject to customs duties and taxes, which vary by country. These fees are the responsibility of the customer and must be settled with the relevant customs authority in your country before receiving your package.

 

Delivery Personalization Options

For added convenience, D. Schafer provides personalized delivery options through text messages and email notifications. Customers can choose from the following delivery options:

  • Reschedule delivery: Change the delivery date to suit your availability.

  • Change delivery address: Update the delivery location to your office, home, or another address.

  • Waive signature: Request delivery without a signature.

  • Deliver to a neighbor: Have your package delivered to a neighbor’s address if you're unavailable.

  • Pick-up at service center: Schedule a pick-up at one of our service centers in your area.

  • Vacation hold: Postpone delivery while you are away and schedule it for when you're available.

All changes can be made easily through your smartphone or email.

 

Tracking Your Order

After your order has been processed and shipped, you will receive an email with your tracking information. You can monitor your package using the tracking number provided. To view the latest updates on your shipment, visit the My Order section on our website.

 

Unanticipated Delays

While we strive to meet our delivery timelines, D. Schafer is not responsible for delays caused by events beyond our control, including but not limited to severe weather, customs clearance issues, or other carrier-related delays.

If there is a delay in your order, please refer to your tracking information or contact our customer service team for assistance.

 

Lost or Damaged Shipments

In the unlikely event that your shipment is lost or arrives damaged:

  1. Report the issue immediately: Contact us at customerservice@dschafer.com with your order number, tracking information, and photos of the damage (if applicable).

  2. Investigation & resolution: We will work with the carrier to investigate the issue and provide a prompt resolution, which may include a replacement or refund.

 

Gift Packaging

We offer complimentary gift packaging on orders placed online, marked as "gift" during checkout. Each gift is elegantly wrapped in signature D. Schafer packaging, and we also provide a personalized, handwritten gift note at no additional cost. To include a gift message, simply enter your note at checkout or contact us directly.

Shipping Rates

For shipments within the United States, the following charges apply:

  • Domestic Ground Shipping: $12 (Delivery within 4-5 business days).

For international shipping, rates are calculated based on the location. Please allow additional time for international deliveries.

 

Order Verification

All orders are subject to verification of details, including the shipping address and payment method. Once your order has been successfully processed, you will receive an order confirmation email. If you do not receive this confirmation, please check your spam folder or contact our customer service team to ensure your order is being processed.

 

Special Offers & Promotions

D. Schafer reserves the right to modify the terms, conditions, or duration of any special offers or promotional sales. All promotions are subject to availability and may be limited to certain regions or products.

 

Contact Us

For any shipping inquiries or to request additional assistance, please reach out to our customer service team:

This shipping policy is designed to provide transparency and convenience, ensuring that our customers have an exceptional experience from purchase to delivery. We are dedicated to providing top-quality service and products.

This improved policy ensures that customers have clear and detailed information about shipping timelines, available options, and what to expect with each order.

Return & Exchange Policy for Purchases done through dschafer.com

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At D. Schafer, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, we accept returns of merchandise purchased directly from dschafer.com under the following conditions:

 

Eligibility for Returns

To be eligible for a return, your item must be:

  • In new, unworn, unwashed, undamaged, and unaltered condition.

  • Returned within 10 business days from the date of delivery.

  • Accompanied by the original receipt, packaging, tags, and in the same condition as received.

Items that show signs of wear or use, or that are missing tags and packaging, will not be accepted.

 

How to Return Your Purchase

For your convenience, use the return slip included in your original package. Please ensure you:

  1. Include the return form with your returned merchandise to avoid processing delays.

  2. Keep a copy of the packing slip for your records.

You may also drop off your return personally at our facility in Guatemala.

Note: D. Schafer does not accept responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We recommend using a trackable shipping method for your return.

 

Refund Processing

Refunds will be issued to the original form of payment once the return is received and processed. Please allow 10-15 business days from the time we receive your merchandise for your refund to be processed. Once processed, you will receive an email confirmation.

Your banking institution may require additional days to process and post the refund to your account. If your return does not meet the eligibility criteria, we reserve the right to deny the refund.

 

Important Return Details

  • Shipping Charges: Original shipping charges are non-refundable unless the return is due to a manufacturing defect or a shipping error on our part.

  • Restocking Fees: Large or heavy items may be subject to a pickup or restocking fee.

  • Used Merchandise: Items that show signs of use are not eligible for return. Please inspect your items carefully upon receipt.

  • Final Sale Items: All items purchased as Final Sale cannot be returned, refunded, or exchanged. See the Final Sale section for more details.

 

Exchanges

If you wish to exchange an item, the replacement item will be shipped to you at no additional cost via DHL, subject to product availability. Exchanges are processed once the returned merchandise is received and inspected.

 

Gifts

If a gift is returned, it can be exchanged for an item of equal or greater value. Otherwise, a refund will be issued to the original purchaser’s credit card. We do not issue merchandise credits for returned gifts.

 

Final Sale Items

The following items are Final Sale and are not eligible for return, refund, or exchange:

  • Sale or promo code items.

  • Personalized or custom items.

  • Fine jewelry and fur purchases.

 

Changes & Cancellations

If you need to cancel or modify your order, please email customerservice@dschafer.com within 24 hours of placing the order. We will do our best to accommodate your request. However, once the product has shipped, the purchase cannot be canceled or modified until it has been received and returned in accordance with our return policy.

Please note that Final Sale items are not eligible for cancellation or exchange once purchased.

 

Return Packaging Instructions

To ensure your return is processed without delay:

  1. Use the original shipping box and packaging materials to return the merchandise.

  2. Include the original packing slip and return form inside the package.

If you've misplaced your return label, please contact Customer Care for a replacement or return the item at your own cost.

 

Shipping Charges and Refunds

Shipping charges, including any import duties or customs fees, are non-refundable. However, you will be refunded for shipping if the return is the result of a manufacturing or shipping error on our part.

 

Custom Duties & Taxes

For international orders, customs duties, taxes, and handling fees are determined by the local customs office once the items arrive at their destination. These charges will be invoiced to the recipient by our logistics partner, DHL, on behalf of the local customs office.

Please note:

  • Customs duties, import taxes, and handling fees are the responsibility of the recipient and cannot be refunded by D. Schafer, even if the items are returned.

  • Import regulations and duties vary by country. We recommend reviewing your local customs policies before placing your order.

 

Contact Us

For any questions or assistance with returns or exchanges, please contact our Customer Care team:

We are committed to providing you with an excellent shopping experience and thank you for your understanding and cooperation in following our return policy guidelines.

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