Customer Care
D. Schafer is committed to its customers.
Please, contact us immediately for any inconvenience to customerservice@dschafer.com
Privacy & Safety
D. Schafer Privacy and Safety Policy
At D. Schafer, we are committed to respecting your privacy and safeguarding your personal information. This policy explains how we handle your personal data and outlines the measures we take to protect it. Please review it carefully and note that this policy may change over time. We encourage you to check back periodically for updates.
Security of Personal Information
We are committed to handling your personal information with the highest standards of security. We take all necessary physical, electronic, and administrative steps to protect personally identifiable information from unauthorized access or disclosure. These measures include:
-
Limiting access to our database servers to authorized personnel only.
-
Employing electronic security systems, password protection, and encrypted data storage.
Please note, however, that email communications are not encrypted and therefore may not be secure. We advise against sending sensitive information via email.
Personal Information We Collect
The personal information we collect may include:
-
Name
-
Email address
-
Mailing address
-
Telephone number
-
Credit or debit card information
We may also ask you to voluntarily provide additional information, such as your preferences regarding products, personal or professional interests, demographics, and experiences with our services. This helps us improve your experience and offer tailored services.
Use of Your Information
D. Schafer will never sell, rent, or disclose your personally identifiable information to third parties without your consent, except as outlined below:
-
Customer Relationship Management: Your personal information is used to maintain and enhance your relationship with D. Schafer.
-
Service Providers: We may share your information with trusted agents, contractors, or business partners to fulfill orders, manage sales, and provide after-sales services.
-
Marketing: With your consent, we may use your information to send you updates, promotions, or product recommendations via email or phone. You can opt-in to receive such communications by completing the relevant forms on our website.
-
Aggregated Data: We may collect and analyze aggregated, non-personally identifiable data to understand customer trends and behaviors. This data may be shared with third parties for research or marketing purposes, but it will not include any information that can identify you personally.
Collection of Information
When you provide personal information on our site, it is collected by D. Schafer unless otherwise stated. If your data is being collected or maintained by another party, you will be informed at the time of data collection.
Please be aware that third-party websites linked from our site, such as advertisers or affiliates, may have separate privacy practices, for which we are not responsible. We recommend reviewing the privacy policies of those sites independently.
Sharing of Information
D. Schafer may share personal data with our agents, contractors, or business partners when necessary to perform services on our behalf. In some cases, we may share aggregate data (which does not include personally identifiable information) with third parties for analysis or marketing purposes.
We may also disclose personal information in the following cases:
-
To investigate or prevent illegal activities, fraud, or potential threats to public safety.
-
To comply with legal obligations, such as responding to court orders or law enforcement requests.
-
In the event of a merger, acquisition, or sale of all or substantially all D. Schafer assets, in which case personal data may be transferred to the new owner as part of the transaction.
Except as outlined above, we will not share your personal information with third parties without your explicit permission.
Your Choices: Updating or Opting Out
You can update your personal information or opt-out of receiving marketing emails by:
-
Visiting our website at www.dschafer.com and updating your profile.
-
Contacting our customer service team at customerservice@dschafer.com.
Data Protection
We implement both technical and administrative precautions to protect your personal information. When we collect or transmit sensitive data such as credit card numbers, we use industry-standard encryption methods.
However, you are also responsible for safeguarding your personal data. We encourage you to take reasonable steps, such as keeping your passwords confidential and using secure connections when transmitting information online.
Privacy on Third-Party Sites
Third-party websites that you access through D. Schafer’s website have independent privacy and data collection policies. D. Schafer is not responsible for the privacy practices of these external sites. We recommend exercising caution and reviewing the privacy policies of any third-party websites you visit.
Cookies
D. Schafer may use cookies to enhance your experience on our website. Cookies are small files stored on your computer that help us:
-
Recognize you on future visits.
-
Customize content based on your preferences.
-
Track website usage to improve services.
You can manage or delete cookies through your browser settings. However, disabling cookies may limit your access to certain parts of the site.
We may also collect IP addresses (the Internet address of a computer) to analyze traffic patterns and trends, although this data is not linked to any personally identifiable information.
Web Beacons
Some pages on our website may include web beacons (also known as internet tags or pixel tags and clear GIFs). These beacons collect information such as:
-
The IP address of the computer viewing the page.
-
The URL of the page.
-
The time the page was viewed.
-
The type of browser used.
We use web beacons for internal analytics, and in some cases, our service providers may use them to measure the effectiveness of email campaigns.
User-Generated Content (Blogs, Comments)
If you submit comments to our blogs or discussion forums, please be aware that any personal information you include may be publicly visible. By submitting comments, you agree to the use of your name and any personal details you choose to include.
Legal Notices
Any disputes over privacy are subject to this Privacy Policy and our Terms of Use, including limitations on damages and the application of the laws of Guatemala. If you have any concerns regarding your privacy, please contact us at customerservice@dschafer.com with a detailed description, and we will work to resolve the issue.
We may post updates to this Privacy Policy on our website, and any information we collect will be governed by the policy in effect at the time of use.
Copyright & Trademark
All content on this site is owned by D. Schafer and is protected by copyright. Any unauthorized use of the site’s contents is strictly prohibited. D. Schafer is a registered trademark of DISEÑOS DE MODA INTERNACIONAL, S.A.
Contact Us
For general inquiries or international customer service:
-
Phone: (502) 2332-6687
-
Email: customerservice@dschafer.com
This policy is designed to ensure your experience with D. Schafer is secure and enjoyable, protecting your privacy while providing you with the best possible service.
Wholesale Inquiries
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments