User Agreement
TERMS & CONDITIONS
Please read these terms and conditions carefully before placing an order on our website. By purchasing from us, you agree to be bound by the following terms.
1. The Contract Between You and Us
1.1 We must receive full payment for the price of the goods you order before we can accept your order. Once payment is received, we will confirm receipt by sending an email to the address provided during the ordering process.
1.2 Our acceptance of your order occurs when the products are dispatched, unless we notify you that we do not accept your order, or you cancel it as per Clause 3.
1.3 A legally binding contract is formed once we dispatch the ordered products. Only adults (18 years and above) may enter into legally binding contracts through this website. If you do not qualify, please refrain from using this site.
1.4 When purchasing through other websites or platforms where our products are listed, you are bound by their respective Terms and Conditions.
2. Pricing, Shipping, and Discount Codes
2.1 Pricing: All prices are listed in U.S. Dollars (USD). You will be billed in USD as displayed on our website.
3.2 Shipping: Additional shipping charges may apply and vary depending on the destination. Please refer to our website for specific shipping details. We may not be able to ship to all locations, and you will be notified of any such restrictions during checkout.
2.3 Discount Codes: Promotional discount codes may be issued directly or via third parties. These codes, when available, may only be used on full-price items and cannot be combined with other promotions or discounts. Terms for each code will be specified at the time of issuance.
2.4 Price Adjustments: Prices listed in printed publications are accurate at the time of publication, but we reserve the right to change these without notice.
3. Right to Cancel Your Contract
3.1 Cancellation Period: You may cancel your contract with us within 14 working days of receiving the goods, without providing a reason or pay a penalty, subject to 3.3 below.
3.2 Cancellation Process: To cancel, please notify us via email at customerservice@dschafer.com
3.3 Cancellation Rights and Exclusions: Your right to cancel is subject to the following conditions:
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You must contact us within 10 days of receiving your order to obtain a 'Returns Authorization Number.'
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Custom-made, bespoke, or special-order items are not eligible for return or exchange due to their unique nature.
3.4 Refunds: Upon cancellation, any amounts debited from your payment method will be refunded within 30 days, provided the goods are returned in the original condition. If the goods are not returned or are returned in unsatisfactory condition, we reserve the right to deduct the cost of recovery from your refund.
4. Cancellation by Us
4.1 Conditions for Cancellation: We reserve the right to cancel your order if:
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We have insufficient stock to fulfill your order.
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We do not ship to your location or if there are any delivery restrictions to your area.
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There is a pricing error on the website or due to supplier mistakes.
4.2 Notification and Refunds: If we cancel your order, we will notify you by email or phone and refund any payments made within 30 days. No additional compensation will be provided.
5. Shipping and Delivery
5.1 Delivery Address: Ensure the shipping address provided is correct. We are not responsible for failed deliveries due to incorrect addresses. Please ensure that someone is available to receive the delivery.
5.2 Carriers: Orders in or outside the U.S. will be shipped via DHL or an alternative carrier.
5.3 Risk and Ownership: Ownership of goods passes to you upon dispatch. Once delivered, goods are held at your risk, and we are not liable for loss or damage.
5.4 International Access: Accessing our website from outside our jurisdiction (Guatemala) is your responsibility. It is your responsibility to comply with local laws if you access the site from outside the country.
5.5 Return Shipments: If your order is returned to us due to failed delivery (e.g., incorrect address or unavailable recipient), you are responsible for the cost of re-shipping.
6. Liability
6.1 Defective Goods: If goods delivered are incorrect, damaged, or in the wrong quantity, you must notify us by email within 7 working days of receiving the order to arrange a resolution.
6.2 Non-Delivery: If you do not receive your order within 7 working days of the expected delivery date, contact us within 14 days of your order to address the issue. Our responsibility will be, at your option, to:
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Correct any shortages or non-delivery.
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Replace any damaged or defective goods.
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Refund the price of the goods, at our discretion.
6.3 Limited Liability: Our liability is limited to the cost of the goods purchased. We are not responsible for any indirect or consequential losses, including loss of business, goodwill, or profit.
6.4 Customs and Import Regulations: You are responsible for complying with all applicable import/export regulations and for obtaining necessary permits. We do not assume responsibility for prohibited goods under specific local laws. We do not assume liability for customs or importation issues.
6.5 Consumer Rights: These terms do not affect your statutory rights.
6.6 Courier Delays: We are not responsible for delays caused by couriers or postal services.
7. Notices
All written notices to us should be sent to customerservice@dschafer.com Any notices from us will be posted on the website.
8. Invalidity
If any part of these Terms is found to be unenforceable, the rest will remain in full effect.
9. Privacy
Your use of this website signifies your agreement with our Privacy Policy.
10. Entire Agreement
10.1 These Terms, along with the pricing, shipping details, and our Privacy Policy, constitute the entire agreement between you and us regarding the sale of goods.
10.2 Any verbal statements by our staff will not amend these terms. We are not liable for any misrepresentations made that are not reflected in these Terms.
10.3 We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
11. Trademarks
DISENOS DE MODA INTERNACIONAL, S.A. operates www.dschafer.com All trademarks, product names, and company names or logos, designs, artwork, photos, hyperlinks, text, videos, calendars, software, images, technical drawings, blog posts, podcasts, audio, images, art, code, configurations, graphics, other files, and their selection and arrangement (“Materials”) mentioned on the website are the property of their respective owners. Unauthorized use of such materials is prohibited and may constitute an infringement of the owner’s rights.
12. Events Beyond Our Control
We are not liable for delays or failures to fulfill our obligations due to events beyond our control, such as strikes, lockouts, other industrial disputes, natural disasters, or breakdowns in communication networks.
13. Amendments
We reserve the right to update these Terms and Conditions at any time. Your continued use of the website after any changes signifies your acceptance of the updated terms. It is your responsibility to check for changes periodically. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.